Changes to our non-emergency patient transport
The provider of our non-emergency patient transport service is changing from South Central Ambulance Service to EMED Group on Tuesday 1 April 2025.
Published 26 March 2025
Non-emergency patient transport services (NEPTS) support people requiring specialist transport to attend outpatient appointments, receive treatment, and support with admission and discharges.
How to book
From Tuesday 1 April onwards, if you, your carer or family member is booking transport, contact the EMED booking and information team
Call 0300 777 3333
During this initial call, the team will check your eligibility for the service. After this, bookings can be made and managed through the EMED Patient Zone online. If you know your appointment will be longer than an hour, let EMED know.
Any bookings you make with the current provider before 1 April will be automatically transferred to EMED Group.
If you wish to be considered for the service, you can find more information, including the eligibility criteria, on the EMED Group website.
Learn more
There's more information about our patient travel support, including the Healthcare Travel Costs Scheme, on our website.