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Crisis Resolution and Home Treatment Team (CRHTT)

If you’re suffering from an acute mental health problem or crisis, we can provide you with a safe and effective home assessment.

Where possible, we’ll try and provide treatment in your own home so you can avoid being admitted to hospital. When this isn’t possible, we’ll refer you to our mental health inpatient services.

If you feel you’re at risk of harming yourself or others, please call 999 straight away

Once you’ve been referred to our service, we’ll contact you to arrange an assessment so we can make sure this is the best treatment for you.

We’ll ask you, your family and any carers about your needs and work with you to plan your short-term intensive care safely and ease your distress.

This might mean signposting you to other services that can also provide support and treatment.

Once your mental health has improved, we’ll refer you back to the care of your local GP, a specialist service or our Community Mental Health Team.

We accept referrals for the following conditions:

  • Experiencing a mental health crisis
  • Have significant mental health risks which urgently require further assessment
  • Need short-term intensive mental health treatment and support to avoid a crisis
  • Would be admitted to psychiatric hospital care without intervention
  • Disengaged with an urgent need to re-establish medication/treatment
  • Need intensive mental health intervention for a safe discharge from inpatient care
  • Need a seven day follow up after discharge from Prospect Park Hospital

To access our service, please contact our Gateway team.

You can also be referred to our service by your local GP or Community Mental Health Team (CMHT).

Call 0800 129 9999 

Email gateway@berkshire.nhs.uk

Alternatively, you can call NHS 111 for free.

Call 111 (free)

Visit NHS111 website (opens new browser tab)

When referring your patient, please provide: 

  • Reason for your referral and level of urgency
  • Medical history and associated risk factors
  • Date of your last physical examination
  • Psychiatric history and associated risk factors
  • Results of any recent investigations
  • Current medication
  • Carer contact details
  • Whether the patient and/or carer is aware of the referral
  • Results of a full health screening (including bloods) within the last three months to rule out infection or deteriorating physical health conditions

If it’s an emergency, call 999 straight away. 

Our Mental Health Crisis Team

If you need urgent help, but it's not an emergency, you can call our Mental Health Crisis Team

Call 0800 129 9999  

Out of hours GP

Call NHS 111

If you need someone to talk to, you can also call mental health charities.

Sane Line

Call 0300 304 7000
(open 4.30pm - 10.30pm every day)

Visit Sane Line website (opens new browser tab)


Call 116 123 
(24 hours every day)

Visit Samaritans website (opens new browser tab)

Our Neurodiversity Passport can help you communicate your needs to our staff. It covers sensory processing, your communication preferences, and topics that might make you feel anxious and overwhelmed, so that we can support you.   

Read about our neurodiversity passport