West Berkshire Community Hospital

We have the following facilities at West Berkshire Community Hospital, including:

• Wheelchair and step-free access
• Access to disabled toilets
• A translation service
• A braille translation service
• A signing service
• Internet access
• Prayer area
• Children's play area
• Café

Our Patient Information Point (PIP) can provide you with information and about illnesses, health or social care services, or where you can get support for many different health conditions.

Our aim is to help you better understand what choices you have, so that you can manage your own health, as well as helping you make plans about the future.

We’re based at West Berkshire Community Hospital, opposite the main reception area.

We offer a quiet room where you can read leaflets and guides, or talk to one of our PIP Volunteers who can guide you to the right support websites and apps.

Contact us

In person or writing to:

Patient Information Point
West Berkshire Community Hospital
Benham Hill, London Road
Thatcham
Berkshire
RG18 3AS 

Call 01635 273 324

Email PIPenquiries@berkshire.nhs.uk

Opening times

The following charges apply from 07:00 – 18:00, Monday to Friday. Parking outside these hours and on weekends and bank holidays is free.

Up to 2 hours - £1.00
Up to 4 hours - £2.00
Over 4 hours - £10.00

Automatic Number Plate Recognition (ANPR) technology will read your vehicle registration as you enter the car park and you will need to use the payment machines located in the hospital reception at the end of your visit.

If you are a Blue Badge holder or volunteer driver, you need to visit the main reception on arrival and provide your vehicle registration number.

If you are a paper permit holder, you will need to change your permit over to a digital one by emailing nicola.kirk@berkshire.nhs.uk 

Find out more on the Total Car Parks website (opens new browser tab)

Visiting patients

We encourage family and friends to visit their loved ones whilst they are in hospital. We are flexible about visiting and will do everything we can to help you visit at a time that is convenient to you and the patient. We don't have fixed visiting hours but we would generally ask that you to come in between 10am and 8pm.

If this isn’t suitable, please talk to us so that we can make arrangements to avoid disturbing other patients.

Please bear in mind that while in hospital your family member or friend may be receiving specific treatment or have a personal care plan in place which they need to follow. Very occasionally, a patient's wishes regarding visiting may not be the same as the person wishing to visit. In this case, we will always give priority to the patient in our care.

Read our Visitor Guidance page for more information

Contact

Call Donnington Ward Base 1 01635 273 443 

Call Donnington Ward Base 2 01635 273 441 

Meal times

Part of any patient’s recovery is the ability to receive good nutrition. Please talk to your loved one and/or ward staff team when arranging your visit so that you arrive at a time that allows them to enjoy their meal.

Visiting patients

We encourage family and friends to visit their loved ones whilst they are in hospital. We are flexible about visiting and will do everything we can to help you visit at a time that is convenient to you and the patient. We don't have fixed visiting hours but we would generally ask that you to come in between 10am and 8pm.

If this isn’t suitable, please talk to us so that we can make arrangements to avoid disturbing other patients.

Please bear in mind that while in hospital your family member or friend may be receiving specific treatment or have a personal care plan in place which they need to follow. Very occasionally, a patient's wishes regarding visiting may not be the same as the person wishing to visit. In this case, we will always give priority to the patient in our care.

Read our Visitor Guidance page for more information

Contact Highclere ward

Call Base 1 01635 273 545  (patients under for under the care of Royal Berkshire Hospital  Neuro rehab)

Call Base 2 01635 273 542  (patients under the care of the West Berkshire Community Hospital)

Meal times

Part of any patient’s recovery is the ability to receive good nutrition. Please talk to your loved one and/or ward staff team when arranging your visit so that you arrive at a time that allows them to enjoy their meal.